Privacy Policy

Please read these conditions carefully (collectively referred to as the “Privacy Notice” or “Privacy Policy”) before using the Saintfarm Website/Application. By using the Saintfarm website/application or digital platform, you signify your agreement to be bound by these conditions. If this Policy or any of its conditions is not acceptable to you, please do not use Saintfarm or its affiliates’ website/application or software.

Saintfarm Agro LLP (“Saintfarm”/”Company”) owns and operates the website and Applications (“Website”, “Application”, “Platform”, “Marketplace”). Expressions like You/Your with grammatical variations and cognate expression refers to any user, visitor, member, customer or other Service Provider, Institution or party who visits, uses or in any manner transacts with Saintfarm. Expressions – We/Our/Us with its grammatical variations and cognate expressions shall mean and include Saintfarm Agro LLP, and/or its affiliates, subsidiaries, holding companies or other entities in which Saintfarm Agro LLP is substantially interested, directly controls or be controlled.

In addition to this Policy, when you use any current or future Saintfarm’s Products/Products ("Products"), you will also be subject to the terms, guidelines, and conditions applicable to that specific Products ("Specific Terms"). If these Privacy Policy or any of its Conditions are inconsistent with such Specific Terms, the Specific Terms will take control.

This "Privacy Notice" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Violation of the terms or this Notice constitutes an unauthorized use of the Saintfarm’s site and Application/s and may give rise to an actionable cause/claim of Saintfarm or its Affiliates against the violator.

Saintfarm knows that you care how information about you is used and shared and we appreciate your trust in us to do that judiciously and diligently. These terms describe the Privacy Notice of Saintfarm. By visiting www.saintfarms.comor its affiliated sites and applications, you are accepting and consenting to the practices described in this policy document.

This Notice is an integral Part of our Terms of Use Policy.

Personal Information that Saintfarm Gathers

The information we learn from our customers helps us personalise and continually improve your shopping experience in our site/s. We use your information to assist sellers in handling orders, deliver products and Products, process payments, communicate with you about orders, Products and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and Products that might be of interest to you. We also use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical, or other functions on our behalf. Here are the different types of information we gather.

Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our platform, and communicating with you.

Information you Give us may include but not limited to the following –

  • Identifying information such as your name, addresses, telephone numbers or email addresses when you register for an account with us
  • Buying/selling information you provide during a transaction or other transaction-based content that you generate or that is connected to your account as a result of a transaction you are involved in
  • Financial information (such as credit card or bank account numbers) in connection with a transaction
  • Postage, billing and other information used to purchase or post an item, as well as, where logistics Products are provided through one of our programs or partners, information required to clear customs, octroi, VAT departments (such as Tax ID or other identification numbers) and relevant postage information (such as tracking numbers and tracking updates).
  • Personal Information - In some instances, when you use our Products, you may provide age, gender, interests, and favourites
  • Other Information - You may also provide us other information through a web form, by updating or adding information to your account, through your participation in community discussions, chats, dispute resolution, or when you otherwise correspond with us regarding our Products
  • Additional information we are required or authorized by applicable national laws to collect and process in order to authenticate or identify you or to verify the information we have collected.

Automatic Information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Saintfarm or our partner site/s or advertisements and other content served by or on behalf of Saintfarm on other Web sites.

We also collect information about your interaction with our Products, your advertising preferences, and your communications with us. This is information we receive from the devices (including mobile devices) you use - when you use our Products, register for an account with us, provide us information on a web form, update or add information to your account, participate in community discussions, chats, or dispute resolution, or when you otherwise correspond with us regarding our Products. This information comprises the following: Device ID or unique identifier, device type, ID for advertising, and/or unique device token.

Geo-location information, including location information from your mobile device. Keep in mind that most mobile devices allow you to control or disable the use of location Products by any application on your mobile device in the device's settings' menu.

Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history, and your web log information.

E-mail Communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Saintfarm if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Communication Preferences in the appropriate page/link.

We use cookies, web beacons, unique identifiers, and similar technologies to collect information about the pages you view, the links you click, and other actions you take on our Products, within our advertising or e-mail content.

Information from Other Sources: we might receive information about you from other sources and add it to our account information.

We may supplement the information we collect with information from third parties and add it to your account information. For example, we may collect and use demographic information that is publicly available, additional contact information, credit check information, and information from credit bureaus, as allowed by applicable national laws.

We may allow you to share information with social media sites or use social media sites to create your account or to connect your account with the respective social media site. Those social media sites may give us automatically access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you, and information about the advertisements you have been shown or may have clicked on, etc.). If you provide us with access to any site with video content, then you agree that we may share your video viewing with, or obtain information about your video viewing from, third-party social media sites for at least two years or until you withdraw consent. You control the personal information you allow us to have access to through the privacy settings on the applicable social media site and the permissions you give us when you grant us access to your personal information retained by the respective social media site about you. By associating an account managed by a social media site with your account and authorizing us to have access to this information, you agree that we may collect, use and retain the information provided by these social media sites.

If you give us personal information about someone else, you must do so only with their explicit and prior consent. You have to inform them how we collect, use, disclose, and retain their personal information according to our Privacy Notice.

By using or continuing to use the site you agree to our use of your information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by Saintfarm in its discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing information (including sensitive personal information) related to you with third parties or Products providers for the purposes as set out in this Privacy Notice.

Saintfarm’s use of Cookies.

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as Recommended for You, personalized advertisements on other Web sites (e.g., Saintfarm Associates’ with content served by Saintfarm) and storage of items in your Shopping Cart between visits.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its developer. However, because cookies allow you to take advantage of some of Saintfarm's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Saintfarm products and Products that require you to Sign in.

If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Sharing the Information, we receive

Information about our customers is an important part of our business and we are not in the business of selling it to others. Saintfarm shares customer information only as described below and with associates or partners under the control of Saintfarm Agro LLP (such as its subsidiaries/agents) and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. In some cases, such as Marketplace sellers, these businesses operate stores at Saintfarm or sell offerings to you at Saintfarm. In other cases, we provide Products jointly with or on behalf of these businesses. When a third party is involved in your transactions, we share customer information related to those transactions with that third party.

Third Party Products Providers: We employ other companies and individuals to perform functions on our behalf. Viz. fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer Products. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the applicable law.

Promotional Offers: Sometimes we send offers to selected groups of Saintfarm customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Communication Preferences.

Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that, and all of its assets are acquired, customer information will of course be one of the transferred assets.

Protection of Saintfarm and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of Saintfarm, our users or others. This includes exchanging information with other companies, organizations, government or regulatory authorities for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.

With your consent: Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information. Whenever we transfer personal information to countries outside India in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws including but not limited to Information Technology Act, 2000 and the rules framed thereunder.

Products Providers and financial institution partners

Third party Products providers who help us to provide our Products, payment processing Products, logistics, packaging and handling, insurance, or other value added Products, assist us in providing customized advertising, to assist us with the prevention, detection, mitigation, and investigation of potentially illegal acts, violations of our User agreement and/or security breaches, bill collection, affiliate and rewards programs, co-branded products/Products and other business operations can use your personal information to send you marketing communications only if you have requested their Products.

Third party financial institution partners who may offer financial products to you, for them to provide joint content and Products (such as, registration, transactions, and customer support). These third-party financial institution partners will use your personal information to send you marketing communications only if you have requested their Products.

Regulatory/Compliance related sharing of Information

We may be required to share any of your aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences. You agree and consent for Saintfarm to disclose your information, if so required under the applicable law. to comply with our legal requirements, enforce our User Agreement, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. to law enforcement or governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability. We will only disclose information we deem relevant to the investigation or inquiry, such as name, city, state, postcode, telephone number, email address, User ID history, IP address, fraud complaints, bidding and listing history to credit agencies or bureaus as authorized by applicable national laws (e.g. information on late or missed payments or other defaults on your account that may be reflected in your credit report or file) to third parties involved in a legal proceeding, if they provide us with a subpoena, court order or substantially similar legal procedure, or we otherwise believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

Security of Information

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on "Information Technology Security Techniques Information Security Management System-Requirements".

If you have asked us to store credit card information for quick check out or other purposes, we reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information (including sensitive personal information). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Third-Party Advertisers and Links to Other Web sites

Our site may include third-party advertising and links to other Web sites. For more information about third party advertising on Saintfarm, including personalized or interest-based ads, please read our policy on Ads.

This Privacy Notice addresses only the use and disclosure of personal information that you provide to Saintfarm or that we collect from you. If you disclose your information to others, or if you are directed to a third-party website, their privacy notices and practices will apply. Saintfarm cannot guarantee the privacy or security of your information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your information. This is true even where the third parties to whom you disclose personal information are members, buyers, or sellers on our site/s.

Other user’s access of your personal information on our sites/applications when you share information. Other users have access to the information you share on Saintfarm. For example, other users can see your purchases, items for sale, your collections, your portfolio, projects, names and IDs of sellers and collections you follow, storefronts, Feedback, ratings, and associated comments. Other users can also see any information you chose to share in your profile or your collections. Your User ID is displayed throughout Saintfarm and is available to the public. It is connected to all of your activity on our sites/applications (including 3rd party applications when you chose to share it there). Notices sent to other users about suspicious activity and notice violations on our sites refer to User IDs and specific items. So, if you associate your name with your User ID, the people to whom you have revealed your name will be able to personally identify your activities on our site/s. To help protect your privacy, we allow only limited access to other users' contact, shipping, and financial information as necessary to facilitate your transactions and collect payments. However, when users are involved in a transaction, they have access to each other's name, User ID, email address and other contact and shipping information.

How you should use the information you receive on Saintfarm

When you are in a transaction with another user, we enable you to obtain or we may provide you with the personal information of the other user (such as his/her name, account ID, email address, contact details, shipping and billing address) to complete the transaction. We encourage you to inform the other user about your privacy practices and respect his/her privacy. In all cases, you must give the other user a chance to remove himself/herself from your database and give him/her a chance to review what information you have collected about them.

You may use the personal information that you have access to only for Saintfarm authorised transaction-related purposes, or for other Products offered through and for purposes expressly consented by the user to whom the information relates. Using personal information of other users that you have access to for any other purpose constitutes a violation of our user agreement

Your preferences -Your Choice

You have a choice about how we use your personal information to communicate with you, to send you marketing information, how we provide you with customized and relevant advertising, and whether you want to stay signed into your account.

Communication preferences

You can control the methods by which we may contact you about your account, and your buying and selling activities in the Communication Preference section within your Saintfarm Profile. There, you can also control your member-to-member communications preferences setting and choose which newsletters and promotions you want to receive.


If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you received, change your Communication Preferences within your profile.


If you do not wish to participate in our advertising personalization programs, you can opt out by following the directions provided within the applicable advertisement, or directly in your profile section at our site. The effect of an opt-out will be to stop personalized advertising, but it will still allow the collection of information for certain purposes such as usage, research, analytics, and internal online Products operation purposes. In addition to that, we do not allow third parties to track or collect your personal information on our sites for their own advertising purposes without your explicit consent.

Being Signed in

When you sign into your account on our Products, we may give you the option to stay signed into your account for a certain period of time. If you are using a public or shared computer, we encourage you not to choose to stay signed in. You or any other user of the computer/browser you signed in on will be able to view and access most parts of your account and take certain specific actions during this signed in period without any further authorization. The specific actions and account activities that you or any other user of this computer/browser may take include:

  • Buy or make an offer on an item
  • Check out or add items to your cart
  • Purchase an item with using Faster Checkout options (using saved credit card info) if enabled in your account.
  • View and edit your activity.
  • View the Watch List, order, and payment details.
  • Send member-to-member messages
  • Conduct after-sale activities, like leaving Feedback, cancelling orders, requesting returns, or submitting claims

If you attempt to change your password, User ID, update any other account information or attempt other account activity beyond those listed above, you will be asked to enter your password.

You can typically end your signed in session by either signing out and/or clearing your cookies. If you have certain browser privacy settings enabled, simply closing your browser may also end your signed in session. If you are using a public or shared computer, you should sign out and/or clear your cookies when you are done using our Products in order to protect your account and your personal information.

Withdraw consent

If you withdraw your consent for the use or disclosure of your personal information for purposes set out in this Privacy Notice, you may not have access to all our Products and we might not be able to provide you all of the Products and customer support offered to our users and authorized under this Privacy Notice and our User Agreement.

If you do not want to receive e-mail or other communication from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Saintfarm and orders placed with Saintfarm, and it is your responsibility to review them for changes.)

If you do not want us to use personal information that we gather to personalize advertisements we display to you, please let us know and adjust your personal preferences in your profile.

Children’s Use of Saintfarm

Use of Saintfarm is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use Saintfarm only with the involvement of a parent or guardian. Refer to our Underage User Policy.

Updates / Changes

The internet is an ever evolving medium. We may alter our Policy from time to time to incorporate necessary changes in technology, applicable law or any other variant. In any case, we reserve the right to change (at any point of time) the terms of this Policy or the Terms of Use. Any changes we make will be effective immediately on notice, which we may give by posting the new policy on the Sites. Your use of the Sites or Services after such notice will be deemed acceptance of such changes. We may also make reasonable efforts to inform you via electronic mail. In any case, you are advised to review this Policy periodically on the Sites to ensure that you are aware of the latest version.

Questions / Grievance Redressal

Redressal Mechanism: Any complaints, abuse or concerns with regards to the use, processing and disclosure of Information provided by you or breach of these terms should immediately be informed to the designated Grievance Officers, the list of respective grievance officers is being provided in Terms of Use via in writing or through email signed with the electronic signature to or ("Grievance Officer")

Grievance Officer (mention the name of Grievance Officer of respective site)
Mr. Rupal Sheth
Email Address:

We request you to please provide the following information in your complaint: -

  • Identification of the information provided by you;
  • Clear statement as to whether the information is personal information or sensitive personal information;
  • Your address, telephone number or e-mail address;
  • A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be;
  • A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to you;
  • You may also contact us in case you have any questions / suggestions about the Policy using the contact information mentioned above.

The Company may reach out to you to confirm or discuss certain details about your complaint and issues raised.
The Company shall not be responsible for any communication, if addressed, to any non-designated person in this regard.