Terms of Use

  • To process delivery, minimum bill amount should be Rs 400.
  • Regarding any complaints or delivery issue, kindly contact the Customer Service team (8980979687)
  • For replacement of the items, please share the photos on WhatsApp within 24 hours of the delivery.
Saintfarm - Terms of Use (User Agreement)

Please read these conditions carefully (collectively referred to as the “terms of use” or “user agreement”) before using the Saintfarm Website/Application. By using the Saintfarm website/application or digital platform, you indicate your agreement to be bound by these conditions.

Saintfarm Organic Foods Private Limited (Saintfarm) owns and operates the saintfarms.com website and saintfarm Applications (“Website”, “Application”, “Platform”, “Marketplace”).

Expressions like You/Your with grammatical variations and cognate expression refers to any user, visitor, member, subscriber, Service Provider, Institution, or party who visits, uses or in any manner transacts with Saintfarm.

Expressions – We/Our/Us with its grammatical variations and cognate expressions shall mean and include Saintfarm Agro LLP, and/or its affiliates, subsidiaries, holding companies or other entities in which Saintfarm Agro LLP is substantially interested, directly controls or is controlled.

In addition to these general terms of use, when you use any current or future Saintfarm’s Products or Services (singularly or collectively "Products"), you will also be subject to specific terms, guidelines, and conditions applicable to that Service. ("Terms"). If these Conditions of Use are inconsistent with such Terms, those specific Terms will uphold.

These "Conditions of Use" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Violation of the terms or this agreement constitutes an unauthorized use of the Saintfarm’s site and Applications and may give rise to an actionable cause/claim of Saintfarm or its Affiliates against the violator.

Terms Governing Your Use of Saintfarm
  1. Your Account, Privacy and Data

    If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update most of the information you provided us within your profile area of the website. Saintfarm reserves the right to refuse access to the website, terminate accounts, remove, or edit content at any time without notice to you.

  2. Privacy

    Please review our Privacy Notice, which also governs your visit to Saintfarm, to understand our practices. The personal information / data provided to us by you during the course of usage of Saintfarm will be treated as confidential and used in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

  3. E-Platform for Communication

    You agree, understand, and acknowledge that the website is an online platform that enables you to purchase products listed on the website at the price indicated therein at any time from any location. You further agree and acknowledge that Saintfarm is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website. Accordingly, the contract of sale of products, Products, and dissemination of information on the website shall be a strictly bipartite contract between you and the Makers, Designers, Service providers or Other Parties on Saintfarm. Refer to the Conditions of Sale Policy of Saintfarm.

  4. Availability and Access to saintfarms.com or its Application

    We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or Products at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

  5. User Licence for website access and Application

    Saintfarm grants you a limited license to access and make personal use of this website strictly in accordance with the terms of this agreement, but not to download or modify it, or any portion of it, except with express written consent of Saintfarm and / or its affiliates, as may be applicable. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

    This website, Application or any portion of this Platform (including but not limited to any copyrighted material, trademarks, or other proprietary information whether or not protected by an intellectual property rights regime) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of Saintfarm and / or its affiliates, as may be applicable.

    You may not Use, frame, or use any techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Saintfarm and its affiliates without our express written consent. You may not use any meta tags or any other "hidden text" utilising Saintfarm’s or its affiliates' names or trademarks without the express written consent of Saintfarm and / or its affiliates, as applicable. Any unauthorised use terminates the permission or license granted by Saintfarm and / or its affiliates, as applicable.

    You may be granted at our sole discretion and upon written request a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Saintfarm as long as the link does not portray Saintfarm or their affiliates’ products or Products in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Saintfarm logo or other proprietary graphic or trademark as part of the link without express written consent of Saintfarm and / or its affiliates, as may be applicable.

  6. Saintfarm Software Terms

    In addition to the terms in User license, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Products (the "Saintfarm Software").

    Please refer to Saintfarm’s Software Terms which are an integral Part of these terms of use.

  7. Your Conduct

    You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Saintfarm, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:

    • for fraudulent purposes, or in connection with a criminal offense or other unlawful activity to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any spam.
    • to cause annoyance, inconvenience or needless anxiety to other users, visitors or members of the platform or the general public. Please refer to our Malicious Interference Policy for more details.
  8. User/Expert Reviews, Blog Posts, comments, communications, and other content:

    Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. Saintfarm reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgement of Saintfarm violates these Conditions of use and/or terminate your permission to access or use this website. Please refer to our Community Policy for details in this aspect.

    If you do post content or submit material, and unless we indicate otherwise, you

    • (a) grant Saintfarm and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sub licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
    • (b) Saintfarm and its affiliates and sub licensees the right to use the name that you submit in connection with such content if they choose.

    You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Saintfarm, including the execution of deeds and documents, at its request.

    You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the website; that, as at that date the content or material is submitted to Saintfarm: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Saintfarm policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory); (iii) the content is lawful. You agree to indemnify Saintfarm and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties. Please refer to our Intellectual Property Rights Policy for more specifics on this.

  9. Objectionable Content

    Saintfarm’s Ecommerce platform may list hundreds or thousands of Products for sale offered by farmers, artisans, and other service partners on the website and hosts thousands of comments, blog posts, reviews because of this it is not possible for us to moderate or be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Saintfarm operates on a "notice and takedown" basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (" Objectionable Content "), please notify us immediately by following our Report Content link. Once this procedure has been followed, Saintfarm will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time. Please refer to our Intellectual Property Rights Policy for more specifics on this.

  10. Malicious Interference:

    Malicious Interference is caused when a member (buyer or seller or Visitor) intentionally interferes with another member’s shop or listing in order to drive away buyers or otherwise harm that member's business. Interference is not tolerated on Saintfarm and is a violation of the Terms of Use, Members or Sellers Policy.

    Examples of interference include but not limited to:

    • Contacting another member (seller or Service Provider) via Saintfarm messaging, forums, meetups, or other channels to warn them away from a particular member, shop, or item;
    • Posting in public areas to demonstrate or discuss a dispute with another member;
    • Purchasing from a seller for the sole purpose of leaving a negative review;
    • Maliciously clicking on a competitor’s Featured or Promoted Listings with the purpose of draining that member’s advertising budget, also known as “click fraud”;
    • Submitting unsubstantiated or baseless infringement claims on another member’s listing or shop with the intention of bring down the listing;
    • Being a seller on the platform, impersonating as a customer or designer to gain insight into another seller’s processes or techniques or other trade information and using it to further one’s own product listing/s;
    • Using personally identifiable information against any other member on community platforms to specifically disparage their reputation, credibility or other standing in the Saintfarm Platform;
  11. Community Interaction:

    Everything on Saintfarm-Community® is aimed at the society. Saintfarm members use community features to inspire each other, share knowledge, discuss ideas, and build personal and professional relationships. Community spaces include but are not limited to - the Forums, Weblogs (Blog), Meetups, Pop-up Markets, User or Member Groups, etc.

    • Members who use any of the community features must be over 18 years old. In addition, to make sure that Saintfarm continues to be a place that’s safe and respectful:
    • Respect other members’ privacy. Private or personally identifying information should not be shared in public areas of the site. Read our privacy policy for more details.
    • Community tools or features may not be used to interfere with another member’s business, reputation, or credibility. Read our interference policy with respect to malicious conduct by way of interference.
    • Be respectful towards other members. Community spaces may not be used to publicly disparage a specific member, shop, or item.
    • Community spaces may not be used to harass other members. Similarly, content posted in community spaces may not promote, support, or glorify hatred, racism, religious or political inclination.
    • You may not publish or post threats of violence against others or incite, promote, or encourage others to engage in violence or illegal activity.

    Forums and Message boards: The Forums are divided into different sections, including Questions, Discussions, Chitchat, and Promos. Please see and respect forum rules to learn more about how to post in the Forums, including what type of content to post in each section. Please keep in mind that the Forums are a public space, and that your posts are permanent until they get archived or removed with passage of time (unless they are deleted by Saintfarm for violation of our policies or Forum rules). Your posts shall not disparage or violate the privacy rights of another member, be in accordance with our Privacy Policy. Every member is responsible for what they post in the Forums. Forums moderators work to make the Forums a welcoming place for all and may take certain actions to keep the Forums organized and helpful for everyone.

    User Groups, Meetups: Groups and Meetups are a community feature on Saintfarm with which you can connect with other members. Members can create and use Groups to share information about running a local business, get advice from experienced farmers, apiaries, sellers, agriculturalists, or organizations and business experts or gather to socialize. Buyers can browse Teams by theme or location to find items and shops that might interest them.

    By using Saintfarm’s Community feature, you acknowledge that: Community features must –

    • Not be used to demonstrate or discuss disputes with other members or with Saintfarm.
    • Not use mature, profane, or racist language or images in their name, banner, or logo.
    • Not be used for the sole purpose of redirecting traffic to another web location. Saintfarm reserves the right to refuse links on any profile page or team page for any reason. Unsolicited promotion or advertisement from representatives or affiliates of outside Products, websites, or other products is not allowed.
    • Any use of the terms "Saintfarm," other Saintfarm Trademarks or similar marks must comply with Saintfarm’s Trademark Policies.
  12. Rights to Intellectual Property and Information / Knowledge assets

    All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Saintfarm, its affiliates or its content suppliers and is protected by India and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Saintfarm and its affiliates and is protected by laws of India and international copyright and database right laws. All software used on this website is the property of Saintfarm, its affiliates or its software suppliers and is protected by India and international copyright and author's rights laws. Please refer to our Trade and Service Marks Policy for more specifics on this.

    You may not systematically or in any other way extract/ or re-utilise parts of the contents of the website without Saintfarm and / or its affiliate's (as may be applicable) express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Saintfarm and / or its affiliate's (as may be applicable) express written consent. You may also not create and/ or publish your own database that features substantial (e.g.: prices and product listings) parts of this website without Saintfarm and / or its affiliate's (as may be applicable) express written consent.

    Saintfarm and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please follow our Report Content link in our Intellectual Property Rights Policy.

  13. Our/Other’s Trademarks, Service Marks, Copyrights or Business Marks

    Saintfarm, saintfarms.com, THE Saintfarm LOGO, and other marks indicated on our website are trademarks or registered trademarks of saintfarms.com, or its subsidiaries (collectively "Saintfarm") in India and other countries. Saintfarm's trademarks and trade dress may not be used in connection with any product or service that is not Saintfarm's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Saintfarm. All other trademarks not owned by Saintfarm that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Saintfarm.

    Saintfarm must be able to assure Internet users and others that only the Products offered, sponsored, or endorsed by Saintfarm actually bear the Saintfarm Marks. Trademark law requires that we not only protect against improper use of the Saintfarm Marks, but also protect against the use of confusingly similar marks.

    How can you use the Saintfarm Marks? Here are our rules for using the Saintfarm Marks:

    We support and encourage using the Saintfarm Marks in the following ways:

    • Make fair use of Saintfarm’s Marks. Saintfarm supports free speech and you do not need permission to make legitimate commentary about Saintfarm, the company, or Saintfarm’s Products. For example, if you are a subscriber, farmer, cultivator or agriculturalist using Saintfarms methods and practices or products, or sell on Saintfarm, it’s fine to let people know that.
    • Distinguish the Saintfarm Marks from surrounding text by, for example, capitalising the first letter of the Saintfarm Marks.
    • Spell the Saintfarm Marks properly.

    Saintfarm does not permit the following uses of its Marks

    • Incorporating the Saintfarm Marks or a confusingly similar mark into, for example, the name of your business, organisation, non-profit organisation, event, or trademark.
    • Removing, altering, distorting, or modifying the Saintfarm Marks, including adding other terms to the Saintfarm Marks to create new words.
    • Using the Saintfarm Marks or a confusingly similar mark in a way (whether by Colours, typography, look and feel etc.) that falsely implies a relationship or affiliation with, sponsorship, or endorsement by Saintfarm, Inc. or that can be reasonably interpreted to suggest that the product, service or information comes from, or represents the views or opinions of Saintfarm Agro LLP, its affiliate or any Saintfarm employee.
    • Using the Saintfarm Marks in a product unless we’ve given you our permission in writing. Refer to our Licensing Terms for information about applying for a license to use a Saintfarm Mark in connection with a product.
    • Using any trademarks, service marks, trade dress, designs or logos that are confusingly similar to the Saintfarm Marks or the look and feel of the Saintfarm website.
    • Using the Saintfarm Marks in any way or on any website that contains or promotes adult content, gambling, or otherwise violates applicable law or regulation.
    • Using the Saintfarm Marks in a manner that is in Saintfarm’s sole opinion misleading, unfair, defamatory, infringing, libellous, disparaging, tarnishing, obscene or otherwise objectionable to Saintfarm.
    • Using Saintfarm Marks in contravention of the policies of this Site/Application whether or not material in infringement.

    How to Apply to Use Saintfarm's Marks: As outlined in this Trademark Policy, without prior permission, an individual or a business may not use the Saintfarm Marks (for example, the Saintfarm logo, name or style) on any Product/Service/information. However, Saintfarm members may apply to use Saintfarm Mark/s in connection with a product through our Trademark Permissions Program. So long as you comply with Saintfarm's Terms of Use and all of Saintfarm's Policies, Saintfarm may grant a limited permission to use the approved Saintfarm Marks. However, Saintfarm will not grant permission to use the Saintfarm Marks in a drop shipped (directly sold by a Maker/Designer to a customer) item, a mass-produced product, or a product that otherwise, in Saintfarm's opinion, violates any of Saintfarm policies or values.

    To apply to use the Saintfarm Marks in a product, email the following information to licensing@saintfarms.com:

    • Your contact information: Your Member ID, Saintfarm Shop, full name, email address, address, phone number.
    • Information about the Saintfarm Marks you want to use: What specific Saintfarm Mark do you want to use? Do you want to use the Saintfarm name, the logo or another Saintfarm Mark?
    • Information about the items: What will you make? How will you make the items?
    • Information about the use: How will you use the Saintfarm Marks? Are these in combination or co-used with any other marks? If co-used what are the those marks and who are the owners and their businesses?
    • Information about the quantity: How many of the items will you make each year? (This can be an estimate, but we need a number).
    • Information about selling the items: Where will you sell the items?
    • Image of the product.
    • Any other relevant information.
  14. Software Terms:

    You may use Saintfarm Website, Codes, APIs, Applications, utilities and other Digital Tools and Programs or a combination of these generally referred in market place to signify Software by whatever name called (singularly or collectively referred to here as “Software”) solely for purposes of enabling you to use and enjoy the Products as provided by Saintfarm, and as permitted by these Terms of Use

    Use of the Saintfarm Software: You may not incorporate any portion of the Saintfarm Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Saintfarm Software or otherwise assign any rights to the Saintfarm Software in whole or in part. You may not use the Saintfarm Software for any illegal purpose. We may cease providing any Saintfarm Software and we may terminate your right to use any Saintfarm Software at any time. Your rights to use the Saintfarm Software will automatically terminate without notice from us if you fail to comply with any of these Saintfarm Software Terms, the Conditions of Use, or any other Terms. Additional third party terms contained within or distributed with certain Saintfarm Software that are specifically identified in related documentation may apply to that Saintfarm Software (or software incorporated with the Saintfarm Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Service is the property of Saintfarm and/or its affiliates or its software suppliers and protected by laws of India including but not limited to any other applicable copyright laws.

    Use of Third-Party Products: When you use the Saintfarm Software, you may also be using the Products of one or more third parties, such as a wireless carrier or a mobile platform provider, or an API provider. Your use of these third-party Products may be subject to the separate policies, terms of use, and fees of these third parties.

    No Reverse Engineering: You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Saintfarm Software, whether in whole or in part, or create any derivative works from or of the Saintfarm Software.

    Updates: In order to keep the Saintfarm Software up to date, we may offer automatic or manual updates at any time and without notice to you.

  15. Privacy of Others; Marketing

    If Saintfarm provides you in your capacity as a customer, subscriber, seller, business partner or other Member with information about another user, you agree you will use the information only for the purposes it is provided to you. This information is provided on a “Need-only” basis and you gain no right whatsoever in using and storing the said information in ways or purposes other than what is required to conduct the contracted transaction. You may not disclose, sell, rent, or distribute a user's information to a third party for purposes unrelated to the Products. Additionally, you may not use information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific user to do so. Refer to our Privacy Policy.

  16. Disclaimer of Liability/Warranties

    You acknowledge and undertake that you are accessing the Products on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the website/Application. We shall neither be liable nor responsible for any actions or inactions of Makers, Designers, Service Partners or other Members, nor any breach of conditions, representations or warranties by the sellers of the products or Products and hereby expressly disclaim all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.

    We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the website. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, Products and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the website. At no time shall any right, title or interest in the products sold through or displayed on the website vest with Saintfarm nor shall Saintfarm have any obligations or liabilities in respect of any transactions on the website.

    You agree that you are making use of our Products at your own risk, and that they are being provided to you on an "AS IS" and "AS AVAILABLE" basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

    In addition, to the extent permitted by applicable law, we (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from:

    • your use of or your inability to use our Products;
    • pricing, shipping, format, or other guidance provided by Saintfarm;
    • delays or disruptions in our Products;
    • viruses or other malicious software obtained by accessing or linking to our Products;
    • glitches, bugs, errors, or inaccuracies of any kind in our Products;
    • damage to your hardware device from the use of any Saintfarm Service;
    • the content, actions, or inactions of third parties, including items listed using our Products or the destruction of allegedly fake items;
    • a suspension or other action taken with respect to your account or breach of the Abusing Saintfarm Terms of User;
    • the duration or manner in which your listings appear in search results as set out in the Listing Conditions; or
    • your need to modify practices, content, or behaviour or your loss of or inability to do business, as a result of changes to this User Agreement or our policies.

    Where any legal jurisdictions do not allow the disclaimer of certain warranties or exclusion of damages, in as much as that regulations apply, such disclaimers and exclusions may not apply to you.

    Regardless of the previous paragraphs, if we are found to be liable by any competent authority, our liability to you or to any third party is limited to the greater of (a) any amounts due under the Saintfarm Refund Policy up to the price the item sold for on Saintfarm (including any applicable sales tax), or (b) the amount of fees in dispute not to exceed the total fees, which you paid to us in the 6 months prior to the action giving rise to the liability, or (c) Rs.3000.

  17. Indemnity and Release

    You shall indemnify and hold harmless Saintfarm, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Conditions of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

    You hereby expressly release Saintfarm and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the Makers, Designers, Service Partners, Members or vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

  18. Children and underage users:

    Saintfarm is serious about protecting identity data and privacy of children and young users who are under the legally competent age to contract. Also, we will not allow any misuse of information or data shared by them unknowingly or unwittingly.

    ( a) You must be at least 18 years old to be a Saintfarm member/user/visitor; (b) You must be competent to contract at the jurisdiction in which you reside; (c) A person under 18 can use an adult's account with the permission of the account holder. However, the account holder is responsible for everything done with that account; (d) The adult under who the underage user transacts will be responsible that no personally identifiable data is shared on any public or community spaces about the underage user.

    If any member has reasons to believe that he/she is dealing with an underage user, he/she shall immediately stop the transaction and report it to us. Make sure to include any relevant information about why you think the member is underage. If you have an email from the member, please be sure to include a copy of it.

    Any user account found sharing data of underage users, can be restricted for access and user privileges, until the violation is corrected, and the user account restored in conformity to the Terms of Use.

  19. Other Businesses on Saintfarm

    Parties other than Saintfarm and its affiliates may operate stores, studio, or workshops - provide Products, or sell product lines on Saintfarm website or application. For example, businesses, NGOs, and individuals offer products via Marketplace, Makers Market or Pop-up Stores. In addition, to stores on Saintfarm platform we may provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Saintfarm does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. Since we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other conditions of use.

  20. Communications with You

    When you visit Saintfarm or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail or phone calls from us with respect to your order, for the purposes of the National Do-Not-Call registry or other such do-not disturb Products, these communications will be treated as essential, solicited or requested by the subscriber.

  21. Alteration of Service Terms or Amendments to these Conditions

    We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the website or that you order or sell Products and Products through us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

  22. Events beyond our reasonable control

    We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

  23. Waiver

    If you breach these conditions and we take no action, it is completely discretionary and will not be deemed as a waiver granted of these conditions, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

  24. Governing law and Jurisdiction

    These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.

  25. Communication with Saintfarm

    This website is operated by Saintfarm Agro LLP. For any communication about or relating to these terms or the Saintfarm website or application, you can contact us by visiting the contact us page.